Privacy policy

What we collect

We collect contact details, service requests, appointment information, service history, invoices, and device details you intentionally provide or authorize us to record. Diagnostic tools use an allowlist of technical checks and are designed to leave credentials, browser history, personal file contents, and saved sign-ins out of scope.

How we use it

We use information to schedule and perform service, prepare reports and quotes, maintain client accounts, provide support plans, prevent abuse, and meet legal or accounting obligations. We do not sell personal information.

Appointment routing

For on-site service, Tech Genie uses the service address privately to check realistic travel time and create the appointment. The address may be sent server-to-server to Square for the appointment and to Google Routes for a driving-time estimate. It is not placed in public pages, marketing attribution, Telegram alerts, or AI lead conversations. Square and Google process this limited routing information under their own privacy terms.

Website measurement and lead attribution

The public website uses Vercel Analytics for aggregate traffic and performance measurement. When you arrive through a search result, referral, directory, or campaign link, the site may store limited attribution data in your browser for up to about 30 days: the public landing-page path, referring website hostname, campaign tags, advertising click identifiers, and the context of buttons you use. It does not store passwords, form answers, personal-file contents, or private portal pages in this browser attribution record. If you submit a booking, callback, quote, review, or referral form, the limited attribution record may be attached so Tech Genie can understand which source produced the request.

Thumbtack reviews

Some public pages display an official Thumbtack review widget. When it loads, your browser connects to Thumbtack and the delivery services used by the widget, which may receive standard request details such as your IP address, browser information, and the Tech Genie page you visited. Tech Genie does not send booking details, portal records, form answers, or diagnostic data through the review widget.

Marketplace lead updates

When you contact Tech Genie through Thumbtack or another marketplace, that service may send Tech Genie the lead, message, review, status, and delivery details needed to identify your request and follow up. Tech Genie uses those updates to organize its private staff inbox and connect them with the correct service record. When the official Thumbtack Partner connection is active, Tech Genie may reply in the original marketplace conversation, ask service and scheduling questions, or send an accurate job-status update. Tech Genie may use service providers to help organize requests and prepare responses, but final scope, pricing, and appointments are confirmed against Tech Genie's business records. Tech Genie does not request passwords, security codes, payment-card details, or private files in marketplace messages. Sensitive content may be withheld from the imported record, and marketplace access can be disconnected when it is no longer needed. The marketplace also handles information under its own privacy terms.

AI-assisted lead support

Tech Genie may use an AI service provider to summarize a service request, suggest relevant follow-up questions, prepare a reply, and help match a qualified request with available appointment times. Only the limited, nonsensitive lead and conversation details needed for that task are sent; phone numbers, email addresses, exact service addresses, attachments, passwords, security codes, payment details, and private files are excluded. AI suggestions are stored in the private staff workspace, and scheduling or other external actions follow Tech Genie's separate approval rules.

AI-assisted diagnostics

When you approve a diagnostic check, the approved technical results are encrypted before they are sent to Tech Genie for AI-assisted review. We remove identifying details when practical. AI can suggest next steps, but it cannot change your computer. A technician reviews the results, and changes still require approval.

Attended live remote support

A booking, report, portal login, or technician diagnostic cannot view or control your screen. If you request live remote support, you start and approve a visible attended session while you remain at the computer. During that session, the technician can see the content displayed on the shared screen and, when you allow control, interact with the computer. Close private apps and documents first, and pause or end the session before entering passwords, MFA codes, payment details, or other sensitive information.

With your permission during the session, Tech Genie can use features needed for the job, including copy and paste, file transfer, command-line tools, camera or audio, remote printing, screen privacy or input controls, restart, and sign-in-screen support. Tech Genie explains sensitive features and asks again before using them. Normal desktop connections require your visible approval. Sign-in-screen help may use only the temporary password shown for that session after you approve it on the verified call; Tech Genie does not save it. You may refuse. Screen recording, saved passwords, trusted devices, and hidden or unattended access stay disabled.

Some normal support-app behavior may occur: the clipboard can sync when the connection starts, Windows may show a permission prompt, the wallpaper may be hidden temporarily, the computer may lock when the session ends, and 60 minutes of inactivity may disconnect the session. A supported installed Windows app may also update itself. Tech Genie asks both sides to clear their clipboards first and checks the app before use.

We may keep limited records needed to document the session, such as timing, consent, technician, app version, approved actions, and outcome. We do not keep a video of the screen, clipboard contents, command output, live camera or audio, or transferred-file contents. If you separately approve a file transfer for the repair, Tech Genie must explain what will move, where it will go, and what will be deleted or retained; unrelated personal files remain out of scope.

The remote-support service may create limited security and troubleshooting records, such as connection time, IP address, and a device or session reference. These records are retained only as long as needed for service, security, legal obligations, and the documented retention schedule. They are access-restricted and are never used as a reusable password or authorization for a future connection.

Storage and access

Client portal data is limited to authorized accounts and encrypted while it is sent. Diagnostic files are kept only as long as needed for service and troubleshooting. Vendors used for hosting, authentication, payment, or communications receive only the data needed to provide those services.

Optional public work examples

Tech Genie may ask a verified client portal owner or manager to approve a specific de-identified description of completed work. Approval is optional, applies only to the version shown, excludes photos unless separately authorized, and does not affect service. If published, the description receives a public Tech Genie URL and may be indexed, quoted, cached, archived, or copied by search engines and third parties. Withdrawing approval removes it from Tech Genie-controlled public pages and triggers search-cleanup follow-up, but outside caches or search snippets may take time to refresh or remain outside Tech Genie's control.

Your choices

You may clear browser storage through your browser settings. You may also request access, correction, or deletion of eligible data, or withdraw diagnostic consent, by emailing info@yourtechgenie.com. Some records may be retained where required for security, tax, warranty, abuse prevention, or legal reasons.