Service terms
Last updated June 28, 2026
Appointments and estimates
A website request is not a confirmed appointment. Tech Genie will confirm availability, service area, arrival window, and any diagnostic or travel fee. Estimates may change if hidden conditions, parts, licensing, cabling, or additional labor are discovered; material changes will be discussed before proceeding.
Authorization and safety
You confirm that you own the equipment or are authorized to request work. Back up important data when possible and disclose hazards or business-critical systems. Tech Genie will request approval before changes that may interrupt service, delete queues or settings, reset networking, modify security controls, or otherwise create material risk.
Accounts and diagnostics
Keep portal sign-in links and devices secure. Diagnostic collection requires consent and is limited to approved technical checks. Keep credentials, recovery keys, payment card numbers, and personal file contents out of booking forms and support notes.
Parts, warranties, and third parties
Manufacturer and third-party services remain subject to their own terms. Parts and workmanship warranty details, if any, will appear on the estimate or invoice. Tech Genie cannot guarantee recovery of lost data or uninterrupted operation of equipment already failing.
Questions
Call (818) 922-5157 or email info@yourtechgenie.com before service if any term is unclear.