Scam recovery

Remote Access Scam Cleanup

Disconnect the affected computer from the network. If you paid or exposed banking access, contact the bank or payment provider immediately from a trusted phone or different device. Tech Genie can review the computer and help organize account-recovery tasks, but cannot reverse payments or guarantee recovery.

Request help (818) 922-5157

If this is happening

A fake support person asked you to install AnyDesk, TeamViewer, UltraViewer, LogMeIn, or another remote tool.
You paid, gave card/bank details, bought gift cards, or signed into important accounts while someone was connected.
The computer still shows popups, unknown apps, browser changes, or scary warnings.
You do not know whether the remote-access tool remains installed or which accounts were exposed.

What the visit can include

Remote-access tool and obvious startup/browser review
Consent-based cleanup plan before uninstalling, resetting, or changing settings
Account-safety checklist so credentials are changed from a trusted device
A written list of bank, account-provider, and follow-up actions outside the device cleanup

Safety boundaries

If money or bank access is involved, contact the bank/provider from a trusted phone or device immediately.
Keep sensitive account, banking, payment, and private-file details out of the request.
Tech Genie can help with device cleanup and action planning, but cannot reverse fraud or guarantee account recovery.

What to include

Tell us what failed and what still works.

Tell us what is happening, which devices are affected, and when you would like help. Your service choice is included with the request.

Start request Read the remote-access scam response guide

What should I do first if I already paid or logged into banking?

Use a trusted phone or different trusted device to contact the bank, card provider, or account provider right away. A computer cleanup visit helps with device safety and next steps, but financial containment should not wait.

Can this be handled remotely?

Usually this is safer on-site or by phone guidance first, because installing more remote-control software after a remote-access scam can create more risk. Any remote help should be explicit and customer-approved.

Arrange your service

Choose how you want to get help.

Check appointment times below, or call or text if you need help sooner.

Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.

Book a visit

Have a question? Call (818) 922-5157 Text

Core service areas

Check service availability in your area.

Choose an area below for local coverage details, then submit your request from this service.

Los Angeles San Fernando Valley Burbank Glendale North Hollywood Sherman Oaks Van Nuys Studio City

Scam recovery

Request device cleanup after a remote-access scam.

Tell us what happened, which app was installed if known, and whether money or online accounts may be involved. Do not include passwords, verification codes, card numbers, or bank details.

Pick the closest service. You can add details before sending the request.

Protect your privacy

Describe the problem and device. Don’t send passwords, codes or private files.

Clear booking status

Available times book immediately. Requested windows need confirmation by call or text.

LA-area mobile service

Your private service address helps Tech Genie account for travel and offer a realistic arrival window.

Call (818) 922-5157Fastest for urgent problems