Internet or network down
Business cannot work
Tell us whether everyone is offline or only certain devices are affected.
Start urgent triageBusiness IT support
If work has stopped, call about the problem. If you are planning ahead, use the guides below to compare costs, prepare for a checkup or request a project quote.
Business triage
Choose the closest situation below. You do not need to identify the faulty part. Describe what stopped working, when it began and how many people are affected.
Internet or network down
Tell us whether everyone is offline or only certain devices are affected.
Start urgent triagePrinter / scanner blocking work
Get help when staff cannot complete a print or scan task.
Start printer rescueMessy setup, unclear next step
Review several unresolved problems in one planned visit.
Book checkupKeeps happening
Arrange follow-up with an agreed schedule and written service terms.
See ongoing supportSupport for shared spaces
Test the presentation, check-in or classroom setup with the devices you will use. The links below explain what a pre-event visit can cover and what needs a specialist.
Community tech
Houses of worship, nonprofits and community organizations.
View support details
Event venue tech
Venue managers and coordinators preparing an event space.
View support details
Learning center tech
Tutoring centers, small schools and after-school learning programs.
View support details
Support by business type
Property managers, realtors, shop owners, studio operators, and home-office customers depend on different systems. Start with the workplace closest to yours so the first call has useful context.
Home office IT
People who work from home and need their desk setup to work together.
Video calls freeze at your desk but work elsewhere in the house.
Keep a record of the dock, printer and network settings for future changes.
View support options
Small office networks
Offices that need help with a shared network or an undocumented equipment cabinet.
Several desks or shared devices lose their connection together.
Update equipment and vendor notes when the office changes.
View support options
Business Wi‑Fi
Workplaces with unreliable wireless coverage or an access point project to plan.
Devices disconnect while moving between work areas.
Retain placement and configuration notes for future troubleshooting.
View support options
Professional office IT
Law, accounting, insurance, consulting and other professional offices.
A staff member cannot print, scan, join a call or use business email.
Keep device, vendor and service notes available for follow-up.
View support options
Contractor jobsite tech
Contractors and project managers arranging support for a temporary office, trailer or contractor office.
The site office connection is unreliable for laptops or tablets.
Keep a setup record for equipment that moves between projects.
View support options
Property manager tech
Property managers and building owners coordinating tenant or common-area technology help.
A resident needs a referral for their own Wi‑Fi or device issue.
Maintain shared-equipment notes for future managers and vendors.
View support options
HOA / condo tech
HOA boards, condo associations and managers responsible for shared building equipment.
Shared Wi‑Fi or cameras are unreliable and the cause is unclear.
Preserve equipment notes when board members or managers change.
View support options
Senior community tech
Senior communities, residents and authorized family or community contacts.
A resident needs help using a phone, tablet, computer or TV.
Schedule a Tech Help Day for several residents with separate appointments.
View support options
Rental property tech
Rental hosts and property managers preparing guest technology between stays.
Guests cannot follow the Wi‑Fi or TV instructions.
Review instructions after equipment or account changes.
View support options
Realtor move-in tech
Realtors, buyers, sellers and relocation contacts arranging move-in technology help.
The new owner cannot identify or use equipment left at the property.
Provide follow-up after the client has used the new setup.
View support options
Retail shop tech
Independent shops and service counters that need local equipment support.
A receipt or office printer drops off the network.
Keep checkout equipment and vendor notes together.
View support options
Restaurant and cafe tech
Restaurants, cafes and food-service operators with local network or device problems.
Kitchen or receipt tickets do not reach the correct printer.
Keep printer locations and connection details documented.
View support options
Salon and spa tech
Salons, spas, barber shops and appointment-based studios.
The booking tablet or front-desk computer keeps disconnecting.
Keep configuration notes for staff and device changes.
View support options
Clinic and dental tech
Clinic and dental office managers arranging ordinary front-office device support.
A printer or scanner interrupts check-in or office paperwork.
Retain equipment and vendor contact notes without patient records.
View support options
Office printers
Offices and front desks that depend on printing or scanning.
The printer works from one computer but not another.
Record the working print and scan configuration.
View support options
Coworking tech
Coworking operators, shared offices and executive-suite managers.
Members lose Wi‑Fi in a particular room or while moving through the space.
Update shared-device instructions when equipment changes.
View support options
Community tech
Houses of worship, nonprofits and community organizations.
A projector or livestream computer works only for the person who set it up.
Review equipment before a new event series or program.
View support options
Event venue tech
Venue managers and coordinators preparing an event space.
Check-in devices cannot connect at the entrance.
Keep connection notes for repeated event setups.
View support options
Learning center tech
Tutoring centers, small schools and after-school learning programs.
A classroom loses Wi‑Fi or cannot connect to its display.
Review shared equipment before new sessions or programs.
View support options
Studio networks
Creative studios, production offices and recording or content workspaces.
Uploads or shared-file access slow down during a particular task.
Keep network and equipment records current as the studio changes.
View support options
Find out what is installed, what is failing and which repairs should come first.
Open checkupCompare Tech Genie starting prices for a diagnostic, repair, project or support plan.
Open cost guideEstimate staff time lost to interruptions before deciding what to spend on a fix.
Use calculatorReview your setup and note anything that needs attention before you request service.
Open checklistCompare one-time visits with a plan for regular check-ins and follow-up.
See ongoing supportSend a client or tenant the information they need to request their own appointment.
Referral optionsFor a building, community, coworking space, or office that wants to offer several scheduled tech-help appointments in one visit.
Plan help dayLocal business support
Find your area and include the business ZIP code in the request. We confirm travel, access and appointment availability before scheduling.
Organized service history
After service, keep the findings and any quoted work with your equipment records. Those notes help distinguish a returning fault from a new problem.
Step 1
Check the fault
Step 2
Record the work
Step 3
Review any estimate
Business IT support
Tell us what stopped working, your business ZIP code and when someone can meet the technician. Do not include passwords, customer records or private files.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the problem and device. Don’t send passwords, codes or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
Your private service address helps Tech Genie account for travel and offer a realistic arrival window.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.