Live remote support nationwide
Secure remote help for Windows, Mac, printers, popups, software, and small-office issues. Watch the entire session and end it at any time. Service starts at $95.
Starting price
$95
Session
Live with a technician
Before we connect
Price confirmed
Unsure whether remote support can solve it? Call (818) 922-5157.
Tech Genie support app
Choose your computer below. Downloading alone does not connect anyone. Open the app during your scheduled support session.
Choose your download
Select Windows or Mac below. Linux support is coming soon.
Contact Tech Genie
Call or text (818) 922-5157, or book a remote appointment.
Approve the connection
Open the app during your appointment and click Accept when prompted.
Windows · 64-bit
For most Windows 10 and Windows 11 computers.
Version 1.4.9-techgenie.3
Download Windows 10/11 — 64-bitSHA-256 checksum: 72b0e1388c05e447ae5bf06e543ba7de5f587b8db58b0331cac629dd3bf87b9f
Windows · 32-bit
For older PCs running 32-bit Windows.
Version 1.4.9-techgenie.3
Download Windows — 32-bitSHA-256 checksum: 4053f596da473e8d0cabb04ea2b7992af163465645c7e5372766965e3ece9e7e
macOS · Apple silicon
For M-series Macs, including M1, M2, M3, and newer.
Version 1.4.9-techgenie.3
Download Mac — Apple siliconSHA-256 checksum: 3f4d036f5a7156cf942582dc52a0f63a4eae70a4b5072c95e2ae809bb3a0cede
macOS · Intel
For older Intel-based Mac computers.
Version 1.4.9-techgenie.3
Download Mac — IntelSHA-256 checksum: 8f0abf87138e2b931a7de93790bbb0c8d5238bfec1bb7db83898810bc5f9e4a6
Linux · 64-bit
For 64-bit Linux computers.
Linux support is coming soon
No Linux download is available yet. Call, text, or book below and we'll help you choose another support option.
Linux · ARM64
For Linux computers with an ARM64 processor.
Linux support is coming soon
No Linux download is available yet. Call, text, or book below and we'll help you choose another support option.
You approve the connection, watch the work, and can end the session at any time.
Stay at the computer during the session.
We ask before file transfers, restarts, command-line work, camera, audio, printing, or lock-screen access.
No permanent password or unattended access is created.
Use this app only after you contact Tech Genie. We never contact you unexpectedly to install it, and we never ask for gift cards, cryptocurrency, or banking access.
If a call or connection does not match what you arranged, stop and call (818) 922-5157 directly.
Ready for help?
Tell us which computer you have and what is wrong. Keep passwords and verification codes private.
How it works
Tell us which computer you have and what is going wrong.
We make sure remote support is a good fit and agree on the price before connecting.
Open the support app during your appointment, approve the connection, and stay at the computer while we work.
Common remote requests
Startup, updates, storage, suspicious apps, and the next sensible repair step.
Queues, drivers, scan setup, and network reachability when the hardware is online.
Careful triage of fake alerts, browser behavior, and suspicious remote-access tools.
Adapter, IP, DNS, and gateway clues before deciding whether the router needs a visit.
Remote support works well for
Better on-site
Your live session
Sending a request or downloading the app does not give Tech Genie access. A connection begins only after you approve it while speaking with Tech Genie.
You remain in control
You stay at the computer, see the session, and can end it at any time.
Close private apps first. Enter passwords, verification codes, and payment details yourself while screen sharing is paused.
Tech Genie asks before transferring files, using command-line tools, accessing camera or audio, changing input controls, printing remotely, restarting, or working at the lock screen.
Normal connections require you to click Accept. If the computer is locked, Tech Genie may use the temporary password only after you approve it on the verified call; it is never saved.
Session recording, permanent-password changes, trusted-device pairing, and hidden or unattended access stay disabled.
Closing the app ends the session. Tech Genie can help remove remaining Tech Genie Support components with your approval.
Resets, removals, security changes, purchases, and other disruptive work always require separate approval.
Stop if the contact was unexpected.
Tech Genie will never cold-call you and order a remote app install. We never ask you to move money, buy gift cards or cryptocurrency, reveal banking credentials, or disable security just to connect. Start the request yourself and download only from the official Tech Genie download page or your private signed-in portal.
Remote support is available.
Once your appointment is confirmed, sign in to your portal for the session instructions. Downloading the app alone never starts a connection.
Need remote help?
Attended support starts at $95. Send a request so Tech Genie can confirm the problem, price, and appointment time.
Check a remote timeAlready confirmed?
Sign in for your appointment details, permission checklist, and connection instructions.
Open my private sessionOptional diagnostics: For some problems, Tech Genie may run technical checks during the session. Nothing is run without your approval.
Questions before you connect
Remote help works well for Windows settings, slow-computer triage, printer and scanner workflows, suspicious popups, software problems, and some Wi-Fi adapter or connection issues. A computer that will not start or connect usually needs an on-site visit.
Remote support starts at $95. We confirm the problem and price before connecting. If the job needs more time or an on-site visit, we’ll discuss the options with you first.
After your appointment is confirmed, sign in to your private portal and review the permission checklist. Open the Tech Genie Support app while you are speaking with Tech Genie, approve the connection, and stay at the computer. You can end the session at any time.
Choose Windows or Mac below. Downloading the app does not start a session. Open it during your appointment and approve the connection when prompted.
The app lets Tech Genie see your screen and use the keyboard and mouse while you watch. We ask before file transfers, restarts, command-line work, camera, audio, printing, or lock-screen access.
Closing the app ends the live connection. We do not set a permanent password or unattended access. The app can remain installed for future support, or we can help remove it.
No. Start with the Tech Genie Support app shown below. If diagnostic checks would help, Tech Genie will explain them and ask for your approval first.
Do not send passwords, recovery or MFA codes, Wi-Fi keys, payment details, private documents, camera footage, or sensitive screenshots. If sign-in is needed during service, pause sharing and type the credential yourself.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.