Know the starting point. Choose the right next step.

When the problem is unclear and you need a reliable diagnosis before buying parts or approving a larger repair.

• On-site inspection
• Likely cause explained
• Repair recommendation or project estimate

Good to know: Repair labor, parts, wiring, mounting, or extended cleanup are approved separately.

Windows, software, printer workflow, suspicious popups, and other issues where the computer still reaches a usable desktop and reliable internet.

• Service and safety review
• Attended one-time session
• Customer-approved actions
• Clear session notes

Good to know: You stay present and can end the session at any time. Tech Genie asks before using file transfer, command-line, camera, audio, restart, printing, or lock-screen tools. Recording, permanent passwords, trusted devices, hidden or unattended access, credential collection, hardware repair, and guaranteed malware recovery are excluded. With your approval, Tech Genie will remove remaining Tech Genie Support components or tell you what remains.

A working TV that needs streaming apps, a media player, soundbar, remote pairing, inputs, Wi‑Fi, and a simpler everyday control path.

• Smart TV or streaming-device setup
• Soundbar and input checks
• Remote pairing
• Wi‑Fi and app troubleshooting

Good to know: TV repair, wall mounting, electrical work, concealed wiring, subscriptions, and customer account credentials are outside this setup visit.

Residential TV wall mounting after the TV size, weight, mount, wall material, placement, handling, power, and cable path are confirmed.

• Mount and wall fit review
• Placement and viewing-height check
• Approved bracket installation
• Basic media-device handoff

Good to know: Electrical relocation, unsafe hardware, difficult surfaces, oversized TVs, high mounting, wall repair, and concealed line-voltage cables require a separate scope or specialist.

Dead zones, unstable mesh, router swaps, slow rooms, cameras/smart devices dropping offline, or ISP/router confusion.

• Router/mesh review
• Placement guidance
• Speed/reliability checks
• Optional heatmap recommendation

Good to know: New mesh hardware, cabling, access points, or multi-floor redesign may need a quote.

Offline printers, stuck queues, scan setup, new router reconnects, driver confusion, and small-office print workflow trouble.

• Connectivity check
• Driver/app cleanup
• Print/scan test
• Replacement advice when repair is not worth it

Good to know: Tech Genie will explain when replacement is more economical than repair before additional labor is approved.

Slow Windows PCs, popups, suspicious browser behavior, startup problems, storage warnings, or setup after a new computer purchase.

• Health review
• Safe cleanup guidance
• Startup/storage checks
• Upgrade or replacement recommendation

Good to know: Backups and account access stay customer-controlled; sensitive details stay out of forms.

Existing cameras with recording, playback, remote-viewing, app-access, or connection problems.

• Recorder/app checks
• Recording and playback review
• Camera/network connection checks
• Clear next-step notes

Good to know: Camera mounting, wiring, ladders, new hardware, recorder replacement, and multi-camera installation start with a project quote.

Messy cabinets, unlabeled switches, business Wi‑Fi, printers, cameras, racks, or recurring downtime that affects work.

• Cabinet/rack review
• Labels and documentation
• Risk list
• Monthly care recommendation when useful

Good to know: Cabling, access points, rack parts, after-hours work, and recurring support are scoped separately.

Apartments, HOAs, senior/community groups, coworking spaces, and offices that can turn one scheduled block into multiple short help slots.

• 2–4 hour hosted block
• 15–30 minute help slots
• Host-paid, participant-paid, or mixed format
• Clear recommendations for larger work

Good to know: Major repairs, wiring, cameras, hardware, private records, sensitive access details, and recurring care are outside the quick slot and quoted separately.