Consent before action
Diagnostics, remote help, repairs, and follow-up work are explained before they begin.
Trust & safety
Tech help should not require blind trust.
Tech Genie uses consent-first diagnostics, visible support, clear reports, and strict boundaries around customer data. Keep private details out of forms and texts.
The simple rule
Tech Genie explains what is being checked, why it helps, and what happens next. Risky, disruptive, or private steps require your approval.
Private account details stay with you
Remote access is explicit and approved
Human approval before repair actions
No personal file collection
Customer feedback
See Tech Genie reviews on Thumbtack.
The rating and review count below come directly from the Tech Genie Thumbtack profile.
Read all customer reviewsCollect less by default
Diagnostic checks collect only the technical details needed for the service, not the contents of personal files.
Leave a readable trail
Reports, receipts, and handoff notes make it clear what was checked and what should happen next.
No hidden access
Technician diagnostics do not grant remote control, and monthly support requires clear written approval.
What Tech Genie tools are designed not to collect
- Account credentials, recovery keys, payment card numbers, or private file contents
- Unrelated documents, photos, desktop files, downloads, emails, or browser history
- Hidden screenshots, keystroke logs, stored webcam or microphone recordings, or hidden location tracking
- Wi‑Fi keys, cookies, print-job document names, or private event-message bodies
How diagnostic checks protect your privacy
- 1Customer requests help or books before any diagnostic or remote-support work starts.
- 2The customer sees and approves what will be checked before a diagnostic scan or remote session begins.
- 3Only the technical health details needed for the approved check are collected.
- 4Approved diagnostic reports are encrypted before they are sent to Tech Genie.
- 5Tech Genie reviews the findings and provides a clear recommendation when appropriate.
Service records
Review the details of your service.
Your service history includes approvals, handoff notes, and reports, so you can see what was authorized and completed.
See support choicesSupport downloads are provided by Tech Genie and remain unavailable until they pass a safety review.
Downloading the support app does not authorize access. You must approve the connection while you are present.
Sensitive support tools are explained in advance and require your permission each time they are used.
Always disabled: session and screen recording, automatic incoming or outgoing recording, permanent-password changes, trusted-device pairing, hidden, startup, or unattended access.
Every diagnostic check requires approval and produces a readable report.
The client portal only shows service records linked to the signed-in account.
Changes that could interrupt service or alter your device require approval.
Remote-support permissions
Available does not mean pre-approved.
The support app can share your screen and let Tech Genie use the keyboard and mouse after you approve the connection. The tools below are available only when needed for the repair. Tech Genie must explain the action and ask again before using any of them. You may refuse or end the session at any time.
Clipboard and files
Clipboard sync, copy and paste, and file transfer between the customer and support computers.
Terminal and network tunnel
Command-line work or a temporary network connection used only for the issue being fixed.
Camera, audio, and remote printer
Live camera or microphone access, computer audio, and sending an approved item to a remote printer.
Privacy mode and input blocking
Temporarily hiding the local display or blocking local keyboard and mouse input while the customer remains present.
System-level controls
Remote restart or lock/logon-screen access using the current temporary password after a fresh customer yes on the verified live call.
What the app may do during a session
Initial clipboard sync: Opening the connection may copy current clipboard contents. Both sides clear their clipboards first, and later clipboard use requires permission.
Windows permission prompt: Windows may ask for administrator permission when the app opens. You review and approve that prompt yourself.
Wallpaper and end-of-session lock: The app may temporarily remove the wallpaper during an incoming session and is configured to lock the customer computer when the session ends.
Inactivity disconnect: The app disconnects after 60 minutes without activity. Active sessions are not limited to 60 minutes.
App updates: An installed Windows app may update automatically when a supported update is available.
Normal desktop connections require your visible approval. If help is needed at the Windows sign-in screen, Tech Genie must ask again and may use only the temporary password shown for the current session. It is not saved for future access.
Service standards
Know what to expect before service begins.
Tech Genie confirms the requested service, explains the approved scope, and keeps private credentials with the customer. Clear communication continues through the final handoff.
Contact Tech GenieAppointments begin with a confirmed service request and an explanation of the work
Customer support is available in English, Armenian, Russian
Los Angeles-area service includes Wi‑Fi, computer repair, printers, smart home, wiring, network racks, and business IT
Remote control is separate
A booking, report, portal login, or technician diagnostic does not authorize remote control. Live remote support uses a visible consent-based session tool. You can see the session, approve it, and stop it at any time.
Monthly support is opt-in
Managed monitoring or recurring support is provided only with clear scope, written approval, and an uninstall path. An attended visit or remote session never silently enrolls a customer in background monitoring.