Scheduled collection. Documented handoff.
Computer Pickup & Delivery in Los Angeles
When a transfer or assessment needs more time than an on-site visit, ask about scheduled pickup. We confirm the service area, equipment, scope and charges before collecting anything.
Mobile visits and scheduled pickup · Clear scope and quote before work
Your storage
Drives and cloud accounts stay customer-owned.
Your approval
Review scope, costs and access before work begins.
Your handoff
Inventory, updates and agreed return arrangements.
Before collection
Tell us your ZIP code, device type, symptoms and deadline. We determine whether on-site help, pickup or direct specialist referral is appropriate. Pickup is by appointment and availability; Tech Genie operates a mobile service rather than a walk-in repair counter.
Your equipment receipt
Review the device model, serial number, accessories, existing damage, work scope, approved fees and spending limit. The agreement records the update deadline and return arrangements. Keep your copy. A pickup signature does not authorize wiping, recycling, a lab handoff or extra spending.
While work is in progress
We keep you informed at the agreed update time. Longer imaging or transfers may take additional time depending on device health and data size. If the scope changes, you receive the revised proposal before additional work proceeds.
Return and acceptance
Check the returned device and accessories against the inventory. We explain the work completed, recovery limitations and any remaining steps, and provide an itemized invoice. Original equipment is returned even when recovery was unsuccessful.
Before you book
Can I drop it off at your shop?
Tech Genie currently arranges mobile visits and scheduled pickups. Contact us to agree a handoff; there is no public walk-in storefront.
Is pickup free?
Any pickup and delivery charge is quoted before you confirm. Availability and cost depend on your location and the agreed work.
Should I give you my password?
Do not put passwords or recovery keys in the request or agreement. We arrange customer-controlled access if the approved work needs it.