Files missing? Start with an assessment.
Data Recovery Assessment in Los Angeles
Lost photos, work documents or files from an old computer? Tech Genie helps identify the safest next step, assess readable storage, and arrange specialist recovery when the device needs a lab.
Mobile visits and scheduled pickup · Clear scope and quote before work
Your storage
Drives and cloud accounts stay customer-owned.
Your approval
Review scope, costs and access before work begins.
Your handoff
Inventory, updates and agreed return arrangements.
Tell us what happened before trying another fix
A deleted folder, a computer that will not start and a clicking hard drive need different approaches. Keep the affected device off when possible and describe the problem before installing recovery software or running repairs.
- Device type and approximate storage capacity
- When the files were last available and what changed
- Important folders or file types and any existing backups
- Unusual sounds, liquid exposure or repeated disconnects
What Tech Genie can assess
We assess transfer and restore options from readable storage, deleted-file or filesystem recovery on suitable devices, and the condition of existing backups. Work is scoped before it starts. Physically damaged, clicking, intermittently detected or electronically failed devices may need specialist equipment; we explain referral options before a handoff.
A quote that explains unsuccessful and partial results
Your written quote identifies assessment, recovery, pickup, replacement storage and any third-party costs. It also states what is payable if the attempt is unsuccessful. We agree which files matter, explain any partial result and seek approval for additional charges. Recovery is not guaranteed.
How your files are returned
Recovered files are delivered to the storage you approve. We review selected priority files with you, return your original equipment, and explain any unreadable or missing items. Temporary working copies follow the agreed retention and deletion schedule. A backup plan can be added after recovery.
Before you book
Can you recover everything?
No service can promise that before assessment. Overwritten data, severe physical damage and missing encryption keys can prevent recovery. We explain the likely options and limitations before paid work.
Should I keep scanning a drive that clicks?
Stop using it and arrange assessment. Repeated attempts may worsen a physical failure. Tech Genie does not open sealed hard drives or perform cleanroom work.
Do I pay if no files are recovered?
The approved quote states the unsuccessful-recovery policy and any assessment, pickup, shipping, donor-part or specialist fees before you commit. We do not promise a blanket no-data/no-fee policy for a third-party lab.
Can you collect the computer or drive?
Scheduled pickup and delivery may be available after checking your ZIP code and the job scope. You receive an inventory and agreement; there is no walk-in storefront.