Support & safety

Choose the right help without giving up control of your computer.

Start with attended remote help when the computer works and can get online. Choose an on-site visit when the problem is physical, offline, or needs equipment. Existing clients can keep follow-up tied to their private portal.

Remote support Request on-site help Client portal

Not sure which fits? Call (818) 922-5157 or text the symptom. Do not include passwords or private files.

Choose a support option

Remote, on-site, or private follow-up—without a confusing pile of tools.

Working computer + internet

Attended remote support

For Windows settings, software, popups, email, and printer-workflow problems that can be handled while you remain at the screen.

You stay present, approve the connection, and can end it at any time.

See remote support

Hands-on or offline work

On-site service

For computers that will not boot, Wi-Fi coverage, wiring, cameras, printers, smart-home equipment, racks, and physical repairs.

Tech Genie confirms the scope, service area, timing, and price before the visit.

Request a visit

Already a client

Private client portal

Review reports and service history, ask about a specific report, request follow-up, or open a confirmed remote-support session.

Private records appear only after Tech Genie verifies and links your client account.

Open client portal

Unexpected access or payment request?

Stop before installing, paying, or sharing a code.

Disconnect the conversation. If someone is controlling the screen, disconnect that computer from the internet. Contact your bank through the number on your card if money or account access may be involved.

Follow the scam-response guide

Never send or type into a support request

Passwords, MFA codes, recovery keys, or Wi-Fi passwords
Banking information, card numbers, gift cards, or cryptocurrency
Private files, medical records, customer records, or camera footage
Screenshots that expose account, financial, or personal information

Diagnostic checks

Useful technical checks without collecting personal files.

When a job needs deeper troubleshooting, Tech Genie can check approved system, network, and device information and include the findings in your private report.

No passwords, personal files, browser history, screenshots, webcam, or microphone

Unavailable checks are skipped without stopping the rest of the diagnosis

No repair or system change runs automatically

Reports are available privately in your client portal

Already working with Tech Genie?

Use the portal to keep report questions, follow-up requests, quotes, invoices, and confirmed remote sessions together in your account.

Open client portal View a sample report Read trust & privacy rules

Not sure what to book?

Describe the problem and Tech Genie will recommend the right service.

Call (818) 922-5157 Request service