Support & safety

Need a repair, a remote session or help after a visit?

Remote support suits many software problems when your computer can get online. A machine that won’t start, a failed network or an installation needs hands-on help. For a previous job, sign in to see your records or contact us with the job number.

Remote support Request on-site help Client portal

Not sure which fits? Call (818) 922-5157 or text the symptom. Do not include passwords or private files.

Choose a support option

Choose how to get support.

Working computer + internet

Attended remote support

Get help with software, email or computer settings without a home visit. Your computer needs a working internet connection, and you stay at the screen.

You stay present, approve the connection, and can end it at any time.

See remote support

Hands-on or offline work

On-site service

Book hands-on help for equipment that won’t start, Wi-Fi dead spots, cabling or installations. We bring the work to your home or office.

Tech Genie confirms the scope, service area, timing, and price before the visit.

Request a visit

Already a client

Private client portal

Review reports and service history, ask about a specific report, request follow-up, or open a confirmed remote-support session.

Private records appear only after Tech Genie verifies and links your client account.

Open client portal

Unexpected access or payment request?

Stop before installing, paying, or sharing a code.

Disconnect the conversation. If someone is controlling the screen, disconnect that computer from the internet. Contact your bank through the number on your card if money or account access may be involved.

Follow the scam-response guide

Never send or type into a support request

Passwords, MFA codes, recovery keys, or Wi-Fi passwords
Banking information, card numbers, gift cards, or cryptocurrency
Private files, medical records, customer records, or camera footage
Screenshots that expose account, financial, or personal information

Diagnostic checks

Useful technical checks without collecting personal files.

When a job needs deeper troubleshooting, Tech Genie can check approved system, network, and device information and include the findings in your private report.

No passwords, personal files, browser history, screenshots, webcam, or microphone

Unavailable checks are skipped without stopping the rest of the diagnosis

No repair or system change runs automatically

Reports are available privately in your client portal

Already working with Tech Genie?

Use the portal to keep report questions, follow-up requests, quotes, invoices, and confirmed remote sessions together in your account.

Open client portal View a sample report Read trust & privacy rules

Not sure what to book?

Describe the problem and Tech Genie will recommend the right service.

Call (818) 922-5157 Request service