All service work
Phone and tablet setup
What happens during a phone or tablet setup
Before changing settings, we ask what you want to do with the device. Then we work through those tasks together, whether that means making a video call, enlarging text or checking a backup.
Service summary
The checks we make and what you receive.
What this visit solves
- An existing iPhone, iPad, or Android device needs setup, connection help, accessibility changes, or clear instructions for everyday use.
- A supported new-device transfer needs preparation and verification before the old device is erased or traded in.
- The owner wants help without sharing passwords, passcodes, MFA codes, private messages, photos, or payment details.
What matters
- Agree on the priority tasks and keep the owner present for sign-ins, recovery choices, purchases, and subscriptions.
- Verify the actual call, message, app, Wi-Fi, accessibility, or backup workflow instead of trusting a setup screen alone.
- Separate device setup from broken hardware, carrier billing, account-provider recovery, and security-control bypass requests.
Customer takeaway
- Which agreed tasks were tested and what still depends on Apple, Google, a carrier, an app provider, or a repair shop.
- Instructions for the settings and tasks you’ll use again.
- An explanation of any remaining transfer, account or hardware problem and who can address it.
Book the focused phone and tablet service for one device and a defined task list.
Use the new-phone transfer checklist before erasing, returning, selling, donating, or trading in the old device.