Internet rescue
When the internet drops, a systematic check of the modem, router, Wi‑Fi, cabling, and ISP connection helps identify the cause before equipment is replaced.
Book smart
Tell us what is happening, which devices are affected, and when you would like help. Your service choice is included with the request.
If the modem shows an outage or your provider app reports service trouble, yes. If the ISP says service is active but your router, mesh, or devices still fail, a local visit can help separate ISP issues from in-home network problems.
Sometimes. Same-day work depends on schedule, travel, access, and whether new hardware or ISP coordination is needed. Call or text if the internet is fully down.
Choose the next step
Check appointment times below, or call or text if you need help sooner.
Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.
Related service
Review the diagnostic checks, approval standards, and service handoff for this issue.
See the checks, decisions, and documentation included with service.
Equipment placement, testing, labels, and clear service notes are part of the work.
Core service areas
Choose an area below for local coverage details, then submit your request from this service.
Internet rescue
Tell us which modem or router lights are on, which devices are affected, your ZIP code, and when the outage started. Do not include Wi‑Fi or account passwords.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the symptom, device, room, and timing—not passwords, codes, or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
Your private service address helps Tech Genie account for travel and offer a realistic arrival window.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.
