Internet connection problems

Internet or Router Not Working

If every device lost internet, the fault may be upstream of your Wi‑Fi. If only one device fails, replacing the router may do nothing. We compare what works with what does not, then check the modem, router, cabling, and provider connection.

Request help (818) 922-5157

If this is happening

Internet is not working on any device, or only works when plugged directly into the modem.
Wi‑Fi is connected but there is no internet, pages will not load, or cameras/printers still show offline.
Modem, router, or gateway lights show offline, red, amber, blinking, or no signal.
Router or mesh shows offline, red, amber, or blinking status lights.
Speed is much lower than expected after an ISP, router, or mesh change.

What the visit can include

Modem, router, mesh, cabling, and basic ISP handoff review
Device-side checks to separate Wi‑Fi problems, router problems, modem problems, and ISP outages
DNS, equipment placement, and configuration checks where the symptoms point to them
Clear recommendation to correct the setup, replace equipment, contact the ISP, or quote network improvements

Safety boundaries

Keep ISP, router, or Wi‑Fi credentials out of the booking form.
If an app or admin sign-in is needed, type it yourself during service.
Factory resets, router swaps, and network-name changes are not automatic; approval comes first.

What to include

Tell us what failed and what still works.

Tell us what is happening, which devices are affected, and when you would like help. Your service choice is included with the request.

Start request Read the internet/router troubleshooting guide

Should I call the internet provider first?

If the modem shows an outage or your provider app reports service trouble, yes. If the ISP says service is active but your router, mesh, or devices still fail, a local visit can help separate ISP issues from in-home network problems.

Can same-day router help happen?

Sometimes. Same-day work depends on schedule, travel, access, and whether new hardware or ISP coordination is needed. Call or text if the internet is fully down.

Arrange your service

Choose how you want to get help.

Check appointment times below, or call or text if you need help sooner.

Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.

Book a visit

Have a question? Call (818) 922-5157 Text

Related service

See the service process for router internet help.

Read the checks for this problem and find out what a service visit can cover.

See the checks, decisions, and documentation included with service.

Equipment placement, testing, labels, and clear service notes are part of the work.

Explore the service process

Home Wi‑Fi setup service

Home Wi‑Fi setup

A mesh kit is only part of a Wi-Fi setup. We choose positions for the equipment, test the rooms you use and explain any limits that remain.

Explore service

Core service areas

Check service availability in your area.

Choose an area below for local coverage details, then submit your request from this service.

Los Angeles San Fernando Valley Burbank Glendale North Hollywood Sherman Oaks Van Nuys Studio City

Internet connection problems

Request help with your internet connection.

Tell us which modem or router lights are on, which devices are affected, your ZIP code, and when the outage started. Do not include Wi‑Fi or account passwords.

Pick the closest service. You can add details before sending the request.

Protect your privacy

Describe the problem and device. Don’t send passwords, codes or private files.

Clear booking status

Available times book immediately. Requested windows need confirmation by call or text.

LA-area mobile service

Your private service address helps Tech Genie account for travel and offer a realistic arrival window.

Call (818) 922-5157Fastest for urgent problems