Tech Genie can troubleshoot the local network, printer, tablet, cash-drawer, cabling, and connectivity side around POS workflows. Vendor-specific accounts, payment processing, terminals, deposits, refunds, and compliance issues stay with the POS or payment provider.
Check whether the printer has power and paper, whether its built-in self-test works, whether one or every station is affected, whether internet works for other devices, and whether the POS provider reports an outage. Avoid factory resets, printer deletion, or network changes unless the setup is documented and the change is approved.
Yes, within a scoped onsite visit. Tech Genie can map which station sends to which local printer, test connectivity, and separate a printer or network problem from POS routing that the vendor must change. Multi-station work, after-hours testing, cabling, and replacement hardware may need a separate quote.
Send the business type and ZIP, printer and POS brands or model numbers, the exact symptom, when it began, what still works, and whether anything changed. Do not send passwords, MFA codes, Wi-Fi keys, card or transaction data, customer records, merchant details, private files, or uncropped payment-screen photos.
Urgent onsite triage starts at $175. Travel, timing, number of stations, access, and scope affect the final price. Hardware, cabling, network cleanup, disruptive after-hours work, and larger multi-station projects are quoted separately before that work begins.
Yes. A visit can leave a printer and station map, network notes, vendor ownership, changes made, and a last-known-working test. Optional monthly care can preserve that service history and organize follow-up when repeat downtime or multiple devices make recurring support worthwhile.
