Home Tech Care
$49/ mo
For families that want fewer Wi‑Fi, printer, smart-home, and computer surprises.
- Priority scheduling window
- Service history + reports
- Quarterly remote/phone check-in
- Discounted follow-up diagnostics
Monthly care plans
Turn random tech emergencies into managed monthly care.
For homes, home offices, and small businesses that need Wi‑Fi, printers, computers, cameras, smart devices, and network gear to keep working without starting from zero every visit.
Best use case
Stop losing context.
The real value is memory: what router you have, what broke last time, what was quoted, what should be watched, and what the customer already approved.
Portal
Reports, invoices, quotes, and support history
Quick Scan
Safe diagnostics when remote triage fits
Reports
Plain-English findings and next steps
Proposal
A clear care-plan recommendation after the visit
Priority
Faster path back to the owner-operator
Care fit scorecard
Should this be a one-time fix, a checkup, or monthly care?
Check what applies. This does not collect private data — it simply helps choose the right starting point.
Focused visit
A one-time service call may be enough.
Start with the closest service category. If the visit reveals repeat risk, Tech Genie can recommend a checkup or monthly care later.
Quick scoring
Selected 0 of 6 signals · score 0
Monthly care is never automatic. Monitoring, recurring checks, remote access, billing, and bigger project work need clear approval first.
Fast callback
Not sure which plan fits yet?
Send the repeat issue, home/business context, and best callback window. Tech Genie can help decide whether this should start as a visit, checkup, quote, or monthly-care conversation.
Keep it short: problem, ZIP, timing, and best callback number.
Field proof
See the kind of field notes monthly care is built from.
Monthly care only makes sense after the real setup is understood. These examples show the practical reports, cabinet/network notes, and handoff style that make recurring support feel organized instead of vague.
Public examples stay practical, private-detail-safe, and approval-first.
Useful for customers who want to see the work style before booking.
Business IT checkup example
Business IT checkup
Small businesses usually do not need a giant MSP pitch first. They need a practical review of what is interrupting work, what should be quoted, and what deserves recurring care.
View example
Network cabinet cleanup example
Network cabinet cleanup
A messy cabinet can turn every future outage into detective work. Clean labeling and cable paths make troubleshooting faster and make the whole setup feel professional.
View example
Printer troubleshooting example
Printer troubleshooting
Printer problems are usually a mix of network, driver, queue, and workflow issues. The useful fix is the one that works from the customer’s actual devices.
View example
Small Office Care
$99/ mo
For solo offices and small businesses that lose money when tech gets messy.
- Priority business support
- Network/printer health review
- User/device notes
- Monthly recommendations summary
Network Guardian
Custom
For camera systems, network cabinets, server racks, or multi-device environments.
- Asset list + labels
- Backup/security review
- Recurring site checkups
- Quoted cleanup roadmap
What is included
A monthly plan should make support calmer and easier to repeat.
The goal is not to create a cheap unlimited labor promise. The goal is to make your setup known, documented, prioritized, and easier to support when something starts acting weird.
Priority scheduling compared with one-off requests
Organized service history in the client portal
Plain-English reports and recommended next actions
Periodic check-ins for Wi‑Fi, printers, computers, cameras, and network gear
Safer remote Quick Scan workflow when it fits the job
Quote-before-expansion policy for projects, parts, wiring, and larger repairs
How it works
Built for a solo field tech, not a giant MSP machine.
This keeps the business honest: start with what is real, document what matters, then sell prevention to clients who actually benefit from it.
For small businesses1
Start with a diagnostic or service visit
Tech Genie learns the setup, confirms what matters, and avoids promising a plan before seeing the real environment.
2
Document the important pieces
Routers, printers, cameras, access points, computers, notes, reports, and recommendations get organized so the next visit starts smarter.
3
Create a monthly care rhythm
Check-ins, priority scheduling, remote triage, and recommendations keep small issues from becoming emergency calls.
4
Quote bigger work clearly
Hardware, cabling, mounting, backup changes, and project labor are separated from the monthly plan so expectations stay clean.
Field proposal workflow
Monthly care should be proposed after Tech Genie sees the real setup.
If a visit shows repeat risk — weak Wi‑Fi, printer chaos, camera reliability issues, messy small-office tech, or a network cabinet that needs a rhythm — Tech Genie can leave behind a clean care-plan proposal instead of a vague “call me later.”
What the proposal is not
It is not automatic billing, hidden monitoring, unattended remote access, or a promise of open-ended emergency labor. It is a clear next step that still needs approval.
1
Close out the job
After the visit, Tech Genie documents the outcome, what was completed, the next step, and whether monthly care actually fits.
2
Generate a proposal
If a plan is recommended, the field USB can create a customer-facing care-plan proposal with included items, exclusions, and starting-point pricing.
3
Approve before anything starts
The proposal is not automatic billing. Monitoring, remote access, recurring checks, and payment terms require clear customer approval first.
Good fit
Sell this when the client has repeat risk.
- Homes with recurring Wi‑Fi, printer, smart-home, or computer issues
- Home offices where downtime affects calls, invoices, appointments, or work
- Small offices, studios, shops, and service businesses that need practical IT support
- Camera, network cabinet, mesh Wi‑Fi, or printer setups that should be documented
Not a good fit
Do not sell it as magic.
- Enterprise-grade 24/7 SLA support without a separate written agreement
- Open-ended emergency coverage bundled into a low monthly fee
- Surprise remote access, account storage, or private-file handling
- Large wiring, camera, rack, or hardware projects without a separate quote
Home Tech Care
Best when the same home keeps having Wi‑Fi, printer, smart-home, or computer annoyances.
You get a remembered history instead of starting from zero every visit.
Small Office Care
Best when downtime affects calls, appointments, invoices, employees, or customer work.
You get priority scheduling and a calmer monthly review of the systems you depend on.
Network Guardian
Best for camera systems, network cabinets, access points, racks, switches, and cabling.
You get an organized roadmap instead of waiting for outages or mystery blinking lights.
Portal-ready support
A plan becomes more valuable after reports and client history exist.
Clients can log in to see reports, quotes, invoices, support requests, and the plan that is active. That makes Tech Genie look organized on-site and after the visit.
Boundaries that protect trust
- No vague open-ended emergency labor promise
- Monitoring and remote tools require written approval
- Parts, cabling, and projects are quoted separately
- Sensitive account access stays customer-controlled