Home Tech Care
$49/ mo
For families that want fewer Wi‑Fi, printer, smart-home, and computer surprises.
- Priority scheduling window
- Service history + reports
- Quarterly remote/phone check-in
- Discounted follow-up diagnostics
Monthly care plans
Monthly tech support with an agreed scope.
For homes and businesses that need regular check-ins or follow-up after a service visit. We first review the equipment, then propose a plan with specific inclusions and exclusions.
Starts at $49/month after an initial visit. Included work, access and any separately billed service are agreed before enrollment.
Three clear paths
Start with the setup you actually have.
Plans begin after the initial visit and your approval of the written terms. Parts, projects, wiring, emergencies, and major labor stay separately approved unless written into the plan.
Home Tech Care
For families that want fewer Wi‑Fi, printer, smart-home, and computer surprises.
$49/ mo
Small Office Care
For small offices and businesses where technology problems interrupt work.
$99/ mo
Network Guardian
For camera systems, network cabinets, server racks, or multi-device environments.
Custom
Choose the right service
Should this be a one-time fix, a checkup, or monthly care?
Select the statements that apply to your business. No account details or private information are requested.
Focused visit
A one-time service call may be enough.
Start with the closest service category. If the visit reveals repeat risk, Tech Genie can recommend a checkup or monthly care later.
Your business needs
0 of 6 selected
Monthly care is never automatic. Monitoring, recurring checks, remote access, billing, and bigger project work need clear approval first.
Fast callback
Not sure which plan fits yet?
Tell us what keeps going wrong, whether this is for a home or business, and the best time to call. We’ll recommend the right starting point.
Keep it short: problem, ZIP, timing, and best callback number.
Service highlights
See the service records that support monthly care.
These examples show the reports, equipment notes, and follow-up records used to support recurring service.
See the checks, decisions, and documentation included with service.
Equipment placement, testing, labels, and clear service notes are part of the work.
Network cabinet cleanup service
Network cabinet cleanup
An undocumented cabinet can make every future outage harder to diagnose. Clear labels and organized cable paths reduce troubleshooting time and unnecessary downtime.
Explore service
Printer troubleshooting service
Printer troubleshooting
A successful test from the printer’s own menu doesn’t prove your computer can print. We check the connection and software, then print and scan from the devices you use.
Explore service
Home Wi‑Fi setup service
Home Wi‑Fi setup
A mesh kit is only part of a Wi-Fi setup. We choose positions for the equipment, test the rooms you use and explain any limits that remain.
Explore service
Small Office Care
$99/ mo
For small offices and businesses where technology problems interrupt work.
- Priority business support
- Network/printer health review
- User/device notes
- Monthly recommendations summary
Network Guardian
Custom
For camera systems, network cabinets, server racks, or multi-device environments.
- Asset list + labels
- Backup/security review
- Recurring site checkups
- Quoted cleanup roadmap
What is included
What monthly care can include
Compare these options with your proposed plan. The written agreement determines which services and schedule apply.
Priority scheduling compared with one-off requests
Organized service history in the client portal
Clear reports and recommended next actions
Periodic check-ins for Wi‑Fi, printers, computers, cameras, and network gear
Attended remote support when it is appropriate for the issue
Quote-before-expansion policy for projects, parts, wiring, and larger repairs
How it works
How a plan starts
The first visit identifies the equipment and support needs. Review the proposed check-ins, coverage and price before deciding whether to enroll.
For small businesses1
Start with a diagnostic or service visit
We review your equipment and reported issues before proposing ongoing work.
2
Document the important pieces
Routers, printers, cameras, access points, computers, notes, reports, and recommendations get organized so the next visit starts smarter.
3
Set a monthly service schedule
Check-ins, priority scheduling, remote triage, and recommendations keep small issues from becoming emergency calls.
4
Quote bigger work clearly
Hardware, cabling, mounting, backup changes, and project labor are separated from the monthly plan so expectations stay clean.
Your written care plan
Your care plan is based on the equipment and problems at your location.
If the same problems return or equipment needs scheduled attention, ask for a written plan. It should explain what is checked, how often, how to request help and what costs extra.
What the proposal is not
A recommendation does not enroll you. Billing, monitoring and any remote access need separate approval; unlimited emergency labor is not included by default.
1
Close out the job
After the visit, Tech Genie documents the outcome, completed work, next steps, and whether recurring support would be beneficial.
2
Receive a written recommendation
If a plan is recommended, Tech Genie provides a clear care-plan proposal with included items, exclusions, and starting-point pricing.
3
Approve before anything starts
The proposal is not automatic billing. Monitoring, remote access, recurring checks, and payment terms require clear customer approval first.
When monthly care helps
Recommended when technology problems keep returning.
- Homes with recurring Wi‑Fi, printer, smart-home, or computer issues
- Home offices where downtime affects calls, invoices, appointments, or work
- Small offices, studios, shops, and service businesses that need practical IT support
- Camera, network cabinet, mesh Wi‑Fi, or printer setups that should be documented
When another service is better
Clear limits prevent false expectations.
- Guaranteed 24/7 response without a separate written agreement
- Open-ended emergency coverage bundled into a low monthly fee
- Surprise remote access, account storage, or private-file handling
- Large wiring, camera, rack, or hardware projects without a separate quote
Home Tech Care
Best when the same home keeps having Wi‑Fi, printer, smart-home, or computer annoyances.
You receive a documented service history that helps future visits start with the right context.
Small Office Care
Best when downtime affects calls, appointments, invoices, employees, or customer work.
You receive priority scheduling and a monthly review of the systems your business depends on.
Network Guardian
Best for camera systems, network cabinets, access points, racks, switches, and cabling.
You receive an organized maintenance plan for critical network and camera equipment.
Client portal access
Keep track of completed and proposed work.
Clients can log in to see reports, quotes, invoices, support requests, and the plan that is active. This keeps service information easy to review during and after each visit.
Boundaries that protect trust
- Emergency labor is included only when stated in writing
- Monitoring and remote tools require written approval
- Parts, cabling, and projects are quoted separately
- Sensitive account access stays customer-controlled