Burbank, CA
Burbank computer and workstation support by appointment. Describe application crashes or drive faults, protect project files and agree on checks after repair.
Typical starting point
$125+
Usually 1.5 hours
Final scope is confirmed before parts, wiring, risky changes, or larger project work.
Fast callback
Briefly describe the issue, include your ZIP code, and choose the best time for a callback. We’ll recommend the right next step.
Keep it short: problem, ZIP, timing, and best callback number.
For a crash during export or a project that opens slowly, note the application, when it fails and where the files are stored. Keep the correct power adapter and cable available. We do not need confidential project files in a public request to plan a visit.
An unreadable project drive needs a data-preservation assessment, not an ordinary tune-up. Stop repeated scans and do not save new files to it. Clicking, physical damage or unstable detection may require a specialist lab. Any referral needs your approval, and recovery is not guaranteed.
Identify the applications and folders you need to verify after service. For recovery, filenames alone do not prove a project opens correctly. Agree on a sample check, destination storage and temporary-copy handling. Parts, storage, transport and specialist fees are quoted separately when applicable.
Keep the equipment that triggers the fault available, including its charger, cable or adapter.
Other help available
Professional on-site support
Diagnosis may lead to a repair, a parts quote or a recommendation to replace the computer. We explain the findings before you approve further work; not every fault can be repaired during a visit.
You control account access
Approval before risky changes
Clear service report
Related local services
If this service is not the right fit, these services cover general Los Angeles tech support, urgent help, business support, and local service-area questions.
Nearby service areas
Check nearby coverage, travel availability, and booking options for this service.
FAQs
No. Recovery may be partial and files can remain damaged. Identify the priority files and agree on a customer-led sample check.
No. Describe the computer, software and symptoms without sending private files. Any later file access must be specifically authorized.
Send your ZIP code, computer model, symptoms and preferred time. We confirm Burbank availability, access arrangements and the agreed price before scheduling.
Have the charger, affected accessories and a description of when the problem occurs. Tell us if files are missing or a drive may be failing before troubleshooting begins. Do not send passwords or private documents.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.