Burbank, CA
Get slow, confusing, or unreliable PCs and laptops back under control without handing over credentials or private files. Tech Genie serves Burbank homes and small businesses with clear scope, careful diagnostics, and specific recommendations.
Typical starting point
$125+
Usually 1.5 hours
Final scope is confirmed before parts, wiring, risky changes, or larger project work.
Fast callback
Briefly describe the issue, include your ZIP code, and choose the best time for a callback. We’ll recommend the right next step.
Keep it short: problem, ZIP, timing, and best callback number.
If a workstation crashes during an export, a large project opens slowly or an external drive disconnects, note the application, the point at which it fails and where the project is stored. Keep the matching power adapter and cable available. We do not need a copy of confidential project content in a public request to plan a diagnostic visit.
An unreadable project drive is a different job from an ordinary slow computer. Stop repeated scans and avoid writing new files to that drive. Clicking, physical damage or unstable detection may require a specialist lab. We assess the next step and obtain approval for any referral; we do not advertise an in-house cleanroom or promise every file can be recovered.
List the critical folders and applications and decide who can verify them. For recovery, filenames and folder counts alone do not prove that project files open correctly. Agree on a sample check with the customer, an approved destination drive, and how temporary copies will be handled. Parts, storage, specialist fees and transport are quoted separately when applicable.
Tech Genie confirms the scope, explains the work, and provides a service report with clear findings and recommendations.
Common local needs
Professional on-site support
The visit starts with the symptom and the environment: device, network, account access, placement, wiring, or workflow. If the right answer is a quote, replacement, or larger project, you get that recommendation before more work begins.
Your privacy protected
Approval before risky changes
Clear service report
Related local services
If this service is not the right fit, these services cover general Los Angeles tech support, urgent help, business support, and local service-area questions.
Nearby service areas
Check nearby coverage, travel availability, and booking options for this service.
FAQs
No. Recovery can be partial and files may be damaged. Agree on the priority files and a customer-led validation check before accepting the outcome.
No. Describe the device, software and symptoms without sending private files. Any later access must be specifically authorized.
Yes. Get help with slow computers, startup problems, popups, upgrades, new-computer setup, and data transfers through careful, backup-aware troubleshooting. Burbank availability depends on schedule, ZIP code, access, parts, parking, travel time, and job size.
Basic health and startup review; Backup-aware troubleshooting; Cleanup or repair recommendations; Clear service notes on what changed and what still needs attention. Scope is confirmed before larger work, wiring, parts, or disruptive changes.
Include the ZIP code, affected devices or rooms, what changed recently, and your preferred window. Keep sensitive account, payment, and private-file details out of the request; if sign-in is needed, you can handle it during service.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.