Business downtime triage
Tell us what stopped working and what still works, especially registers, phones, staff computers, and cameras. We use that information to trace shared network failures and distinguish an ISP outage from a local equipment problem. Disruptive changes need an approved time and recovery plan.
What to include
Tell us what is happening, which devices are affected, and when you would like help. Your service choice is included with the request.
If the provider reports an area outage, yes. If the provider says service is active but the business still has no working network, local triage can help separate ISP, router, Wi‑Fi, switch, cabling, and device issues.
Yes. If the outage reveals a recurring network risk, Tech Genie can document the setup, address the immediate problem, and recommend an optional care plan when it would reduce future downtime.
Arrange your service
Check appointment times below, or call or text if you need help sooner.
Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.
Related service
Read the checks for this problem and find out what a service visit can cover.
See the checks, decisions, and documentation included with service.
Equipment placement, testing, labels, and clear service notes are part of the work.
Network cabinet cleanup service
An undocumented cabinet can make every future outage harder to diagnose. Clear labels and organized cable paths reduce troubleshooting time and unnecessary downtime.
Explore service
Home Wi‑Fi setup service
A mesh kit is only part of a Wi-Fi setup. We choose positions for the equipment, test the rooms you use and explain any limits that remain.
Explore service
Core service areas
Choose an area below for local coverage details, then submit your request from this service.
Business downtime triage
Tell us your business type and ZIP code, what is down, what still works, any ISP or router details you know, and whether customers or staff are blocked.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the problem and device. Don’t send passwords, codes or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
Your private service address helps Tech Genie account for travel and offer a realistic arrival window.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.