UniFi and access point help
An offline UniFi access point may have a power, cable, controller, or configuration problem. We trace the affected devices, confirm who manages the system, and review coverage before proposing resets, controller changes, or more equipment.
What to include
Tell us what is happening, which devices are affected, and when you would like help. Your service choice is included with the request.
Often, yes, when the hardware, account ownership, cabling, mounting, power, and scope are clear. A first visit can document the setup, fix obvious issues, and quote larger access-point, switch, wiring, or cleanup work.
Account recovery or ownership transfer is not guaranteed and stays under the owner's control. If sign-in, transfer, or reset steps are needed, the owner approves the scope and handles sensitive credentials or recovery codes.
Arrange your service
Check appointment times below, or call or text if you need help sooner.
Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.
Related service
Read the checks for this problem and find out what a service visit can cover.
See the checks, decisions, and documentation included with service.
Equipment placement, testing, labels, and clear service notes are part of the work.
Home Wi‑Fi setup service
A mesh kit is only part of a Wi-Fi setup. We choose positions for the equipment, test the rooms you use and explain any limits that remain.
Explore service
Network cabinet cleanup service
An undocumented cabinet can make every future outage harder to diagnose. Clear labels and organized cable paths reduce troubleshooting time and unnecessary downtime.
Explore service
Printer troubleshooting service
A successful test from the printer’s own menu doesn’t prove your computer can print. We check the connection and software, then print and scan from the devices you use.
Explore service
Core service areas
Choose an area below for local coverage details, then submit your request from this service.
UniFi and access point help
Tell us about the site, any UniFi or Ubiquiti equipment you know about, what is failing, and whether access points, switches, cameras, VLANs, or guest Wi‑Fi are involved. Do not include passwords.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the problem and device. Don’t send passwords, codes or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
Your private service address helps Tech Genie account for travel and offer a realistic arrival window.
Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.