UniFi and access point help
UniFi networks depend on coordinated controllers, gateways, switches, access points, cabling, adoption, and Wi‑Fi design. Undocumented settings or equipment can cause dropouts, orphaned devices, poor placement, and difficult maintenance.
Book smart
Tell us what is happening, which devices are affected, and when you would like help. Your service choice is included with the request.
Often, yes, when the hardware, account ownership, cabling, mounting, power, and scope are clear. A first visit can document the setup, fix obvious issues, and quote larger access-point, switch, wiring, or cleanup work.
Account recovery or ownership transfer is not guaranteed and stays under the owner's control. If sign-in, transfer, or reset steps are needed, the owner approves the scope and handles sensitive credentials or recovery codes.
Choose the next step
Check appointment times below, or call or text if you need help sooner.
Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.
Related service
Review the diagnostic checks, approval standards, and service handoff for this issue.
See the checks, decisions, and documentation included with service.
Equipment placement, testing, labels, and clear service notes are part of the work.
Home Wi‑Fi setup service
A complete Wi‑Fi setup includes thoughtful equipment placement, room-by-room testing, and a clear explanation of what changed.
Explore service
Network cabinet cleanup service
An undocumented cabinet can make every future outage harder to diagnose. Clear labels and organized cable paths reduce troubleshooting time and unnecessary downtime.
Explore service
Printer troubleshooting service
Printer problems are usually a mix of network, driver, queue, and workflow issues. The useful fix is the one that works from the customer’s actual devices.
Explore service
Core service areas
Choose an area below for local coverage details, then submit your request from this service.
UniFi and access point help
Tell us about the site, any UniFi or Ubiquiti equipment you know about, what is failing, and whether access points, switches, cameras, VLANs, or guest Wi‑Fi are involved. Do not include passwords.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the symptom, device, room, and timing—not passwords, codes, or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
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Tech Genie is not a licensed contractor. Construction-related work is limited to casual, minor, or inconsequential projects totaling less than $1,000 for labor, materials, and all other items, requiring no building permit, and performed without employees or paid helpers.