Small offices
Wi‑Fi, printers, workstations, conference devices, camera apps, and basic network documentation.
Local MSP alternative
Local IT support or a managed-service contract?
Start with the coverage your business needs. Tech Genie offers visits, project work and optional monthly care. A staffed help desk, guaranteed response or compliance program is not included unless separately agreed in writing.
Who this is for
Choose coverage, not just a monthly price.
For ordinary office support, a focused visit may be enough. If your requirements include 24/7 staffing, formal compliance work or guaranteed response times, confirm those with the provider before signing.
Retail and service shops
Recurring printer/scanner issues, camera reliability, back-office computers, and low-disruption support planning.
Studios and creative spaces
Wi‑Fi, wired equipment, cameras, smart devices, printers, workstations, and pre-event support.
Growing teams
Businesses that need a reliable support contact before small problems become downtime.
Practical support scope
Practical support for business-critical technology.
Tech Genie focuses on the systems that actually interrupt small businesses: internet, printers, cameras, workstations, smart devices, and the network infrastructure behind them.
Network and Wi‑Fi
Routers, mesh, access points, switches, weak zones, ISP handoff, and device reliability.
Printers and workstations
Printer/scanner workflows, Windows issues, office computers, setup, and replacement guidance.
Cameras and smart devices
Camera apps, recorder checks, remote viewing, smart devices, and network cleanup around them.
Racks, cabinets, and notes
Cable labeling, small racks, network cabinets, device notes, risk lists, and project estimates.
Service process
How support can continue after a visit
The first visit establishes what your business actually needs. Recurring support is recommended only when the documented setup and repeat issues justify it.
1
Start with one real problem
Book the issue that is costing time now: Wi‑Fi, printers, cameras, workstations, network cabinet, or an overall checkup.
2
Document what matters
The report records what was tested, what changed and what still needs attention.
3
Quote projects clearly
Hardware, wiring, camera mounting, rack cleanup, after-hours work, and bigger changes are separated from routine support.
4
Add monthly care for recurring needs
Recurring support is proposed only when there is enough repeat risk to justify priority help, history, and check-ins.
Can include
What makes this useful as recurring support.
- Service history and clear reports
- Priority scheduling for recurring support needs
- Network, printer, workstation, camera, and device notes
- Business checkup and risk list before bigger recommendations
- Written estimates for projects, parts, wiring, mounting, and larger work
- Consent-based remote assessment when appropriate
Not included by default
Know what requires a separate agreement.
- Guaranteed 24/7 response without a separate written agreement
- Open-ended emergency coverage without a separate written agreement
- Surprise monitoring, unattended remote access, or stored account access
- Compliance, legal, payment-system, or industry-specific guarantees without the right specialist/vendor
Ongoing support
Know what the plan does and does not cover.
Review the included checks, available hours, response expectations and extra charges. Service notes help with follow-up, but a care plan is not a guarantee against downtime.
Reports
Clear findings and priorities after visits.
Quotes
Clear next step before bigger work.
Care
Monthly support for recurring technology needs.
Arrange your service
Choose the fastest safe next step.
Check appointment times below, or call or text if you need help sooner.
Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.
Related services
Choose the support that matches your situation.
Small business IT support
Request business IT support.
Share the business type, what keeps interrupting work, and whether this is a one-time issue or recurring support need. Tech Genie will confirm scope, timing, and pricing before work begins.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the problem and device. Don’t send passwords, codes or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
Your private service address helps Tech Genie account for travel and offer a realistic arrival window.