Start with the exact problem
Fast help for common technology problems.
Choose the issue that best matches what you are experiencing: internet outages, weak Wi‑Fi, printer problems, slow computers, suspicious popups, camera or smart-home setup, network wiring, business IT, or network-cabinet cleanup.
Wi‑Fi rescue
Wi‑Fi Dead Zone Help
Weak rooms, frozen calls, offline cameras, and unreliable mesh nodes often require signal and placement checks before additional equipment is purchased.
UniFi and access point help
UniFi Network Setup Help
UniFi networks depend on coordinated controllers, gateways, switches, access points, cabling, adoption, and Wi‑Fi design. Undocumented settings or equipment can cause dropouts, orphaned devices, poor placement, and difficult maintenance.
Internet rescue
Internet or Router Not Working
When the internet drops, a systematic check of the modem, router, Wi‑Fi, cabling, and ISP connection helps identify the cause before equipment is replaced.
Business downtime triage
Business Internet Down Help
When a business loses internet, registers, phones, printers, cameras, appointments, and staff workflows may be affected. Start with systematic network triage before disruptive resets are considered.
Printer rescue
Printer Offline Fix
When a previously working printer fails across several devices, the cause may be the network, driver, queue, or scan workflow and should be diagnosed before repeated reinstalls.
Checkout tech rescue
POS Receipt Printer Help
When receipts stop printing, tablets drop Wi‑Fi, or checkout devices go offline, the problem may be the printer, router, network, cash drawer, tablet, or POS platform. Tech Genie helps distinguish an on-site equipment or network issue from a problem that requires the POS provider.
Computer tune-up
Slow Computer Repair
A slow PC or laptop can be a storage issue, startup clutter, failing hardware, Windows updates, malware noise, or an old machine past its useful life. Get a practical answer before wasting money.
Scam recovery
Remote Access Scam Cleanup
If someone talked you into remote access, payment, gift cards, bank login, or installing a support tool, slow down. Start with a calm cleanup and safety plan before touching more accounts.
Camera setup
Security Camera Setup Help
Cameras are only useful if they record, connect, and make sense on your phone. Start with setup help that checks the network side too.
Camera app repair
Camera Not Showing on Phone
Cameras can be recording fine and still disappear from the phone. The problem may be the app, account, network, recorder, internet, or camera power — not just the camera.
Camera recording repair
Security Camera Not Recording Help
A camera can show live view and still fail when you need playback. Recording problems can come from NVR/DVR storage, schedules, motion settings, camera power, network drops, time/date issues, firmware, or a failing drive.
Recorder Setup & Repair
NVR/DVR Camera Help
NVR and DVR camera systems sit at the intersection of cameras, storage, apps, routers, switches, power, and business risk. If playback, remote viewing, or the recorder itself is confusing, start with a practical recorder check before replacing the whole system.
Smart home setup
Smart Home Device Setup
Doorbells, locks, lights, hubs, thermostats, cameras, and apps should make life easier — not turn every room into a different credential puzzle.
Doorbell and smart lock help
Video Doorbell & Smart Lock Setup
Doorbells and smart locks are small devices with big consequences: Wi‑Fi, power, chimes, doors, lock codes, account access, notifications, camera privacy, and family handoff all have to make sense. Get a setup that works without putting codes or credentials in a text thread.
New computer setup
New Computer Setup & Data Transfer
A new computer or laptop should not become a two-day credential, printer, email, and data-transfer disaster. Get the essentials set up, test the workflow, and decide what should move safely from the old machine.
Mac setup and migration
Mac Setup & Data Transfer Help
A new Mac, MacBook, iMac, or Mac mini should not turn into an Apple ID, iCloud, printer, email, and data-transfer maze. Get the everyday setup handled carefully, test the workflow, and keep account access under your control.
Business IT
Small Business IT Checkup
If your office depends on Wi‑Fi, printers, computers, cameras, and network equipment with little documentation, a checkup can turn recurring problems into a clear support plan.
Business email help
Business Email Setup Help
Business email touches the domain, DNS, accounts, phones, Outlook, Gmail, calendars, aliases, and security settings. A small mistake can break mail for the whole office, so the safest approach is a planned setup with clear documentation.
Backup and network storage help
NAS Backup Setup Help
A NAS supports reliable recovery only when storage, users, permissions, backups, network access, and restore testing are properly planned.
Wiring quote
Network Wiring Estimate
Good Wi‑Fi often starts with the right wire in the right place. Start with a site review before drilling holes, buying access points, or guessing where cables should go.
Network cleanup
Network Cabinet Cleanup
Mystery cables, unlabeled switches, and messy cabinets make every future outage slower. Start with a practical cleanup review and quote.
Fast callback
Not sure which fast fix fits? Ask for a quick callback.
Send your name, phone, ZIP, and the closest service. Tech Genie can call/text back to confirm the right next step without you writing a full booking request.
Keep it short: problem, ZIP, timing, and best callback number.
Choose the closest issue
Start with the problem, then confirm the ZIP code.
Each issue leads to the appropriate service. Add your ZIP code so Tech Genie can confirm travel and availability.
Wi‑Fi Dead Zone Help
Tell us which rooms lose signal, your ISP and router or mesh model if known, and your preferred appointment window. Do not include Wi‑Fi passwords.
UniFi Network Setup Help
Tell us about the site, any UniFi or Ubiquiti equipment you know about, what is failing, and whether access points, switches, cameras, VLANs, or guest Wi‑Fi are involved. Do not include passwords.
Internet or Router Not Working
Tell us which modem or router lights are on, which devices are affected, your ZIP code, and when the outage started. Do not include Wi‑Fi or account passwords.
Business Internet Down Help
Tell us your business type and ZIP code, what is down, what still works, any ISP or router details you know, and whether customers or staff are blocked.
Printer Offline Fix
Tell us the printer model, which devices are affected, and whether printing, scanning, or both are not working.
POS Receipt Printer Help
Tell us your business type and ZIP code, any POS, printer, or tablet brands you know, what stopped working, and whether customers or staff are blocked. Do not include payment, card, or account details.
Slow Computer Repair
Tell us the computer type, Windows version if known, the symptoms, and what changed recently. Do not include passwords or private file contents.
Remote Access Scam Cleanup
Tell us what happened, which app was installed if known, and whether money or online accounts may be involved. Do not include passwords, verification codes, card numbers, or bank details.
Security Camera Setup Help
Tell us the camera brand, whether it is wired or Wi‑Fi, and whether you need mounting, app setup, recording, or remote viewing help.
Camera Not Showing on Phone
Tell us the camera or recorder brand, the phone app you use, whether live view or playback is failing, and what changed recently. Do not include camera passwords.
Security Camera Not Recording Help
Tell us the camera or recorder brand, whether live view works, whether playback is missing, and what changed recently. Do not include passwords, access codes, or footage details.
NVR/DVR Camera Help
Tell us the recorder brand if known, whether it is an NVR or DVR, how many cameras are affected, and whether the issue involves setup, playback, remote viewing, storage, or offline cameras. Do not include passwords, access codes, or footage details.
Smart Home Device Setup
Tell us the device brands, what is already installed, which app you use, and what you need to work. Do not include account passwords.
Video Doorbell & Smart Lock Setup
Tell us the device brand, whether the problem involves a doorbell, lock, keypad, chime, or app, and what you need to work. Do not include passwords, lock codes, recovery codes, or private camera details.
New Computer Setup & Data Transfer
Tell us the new computer model if known, the old computer type, what must work first, and whether printers, email, or cloud apps are involved. Do not include passwords or private file contents.
Mac Setup & Data Transfer Help
Tell us the Mac model if known, the old computer type, what must work first, and whether Migration Assistant, iCloud, Apple Mail, printers, Time Machine, or external drives are involved. Do not include Apple ID passwords, recovery keys, or private file contents.
Small Business IT Checkup
Tell us your business type, approximate device count, current problems, and whether you are interested in a one-time visit or ongoing support.
Business Email Setup Help
Tell us your domain, email platform if known, number of users, what is not working, and whether Microsoft 365, Google Workspace, Outlook, Gmail, phones, calendars, DNS, or migration is involved. Do not include passwords or email contents.
NAS Backup Setup Help
Tell us your business type, device count, current NAS or backup brand if known, what must be protected, and whether you need shared folders, local backups, cloud backup, or restore testing. Do not include private file contents or passwords.
Network Wiring Estimate
Tell us the site type, rooms or network drops needed, camera or access-point goals, and any existing network equipment. Do not include passwords or other sensitive network details.
Network Cabinet Cleanup
Tell us the site type, approximate equipment count, and whether labels, switches, Wi‑Fi, cameras, or cabling need the most attention.
Not sure which one fits?
Book the closest problem. The scope can be adjusted.
If the job covers multiple issues, start with the most painful one. Tech Genie can confirm the practical order before work begins.