Start with the exact problem
What stopped working?
Choose the issue that best matches what you are experiencing: internet outages, weak Wi‑Fi, printer problems, slow computers, suspicious popups, camera or smart-home setup, network wiring, business IT, or network-cabinet cleanup.
Weak Wi‑Fi signal
Wi‑Fi Dead Zone Help
Wi‑Fi that works by the router may still fail at your desk, TV, or camera. We test those locations and the connection between mesh nodes to find out whether moving equipment, adding a wired access point, or replacing hardware would help.
UniFi and access point help
UniFi Network Setup Help
An offline UniFi access point may have a power, cable, controller, or configuration problem. We trace the affected devices, confirm who manages the system, and review coverage before proposing resets, controller changes, or more equipment.
Internet connection problems
Internet or Router Not Working
If every device lost internet, the fault may be upstream of your Wi‑Fi. If only one device fails, replacing the router may do nothing. We compare what works with what does not, then check the modem, router, cabling, and provider connection.
Business downtime triage
Business Internet Down Help
Tell us what stopped working and what still works, especially registers, phones, staff computers, and cameras. We use that information to trace shared network failures and distinguish an ISP outage from a local equipment problem. Disruptive changes need an approved time and recovery plan.
Printer and scanner problems
Printer Offline Fix
A powered-on printer can still be unreachable from your computer. We check the printer’s own test, USB or network connection, and print queue, then test scanning separately. If a new router caused the problem, the printer may need reconnection rather than another driver reinstall.
Checkout equipment support
POS Receipt Printer Help
A receipt printer that passes its self-test may still receive nothing from checkout. We check local printers, tablets, cables, and network connections, then document any routing or platform problem for the POS provider. Payment processing and merchant-account changes stay with that provider.
Computer tune-up
Slow Computer Repair
Long startup times, freezing, and slow file access do not always have the same cause. We check storage, startup apps, updates, and hardware health, then explain whether repair, cleanup, an SSD or memory upgrade, or replacement fits the computer.
Scam recovery
Remote Access Scam Cleanup
Disconnect the affected computer from the network. If you paid or exposed banking access, contact the bank or payment provider immediately from a trusted phone or different device. Tech Genie can review the computer and help organize account-recovery tasks, but cannot reverse payments or guarantee recovery.
Camera setup
Security Camera Setup Help
We check the camera view, recording, phone app, and network connection as separate parts of the setup. Mounting, power, wiring, and account access determine what can be completed during a visit and what needs a project quote.
Camera app repair
Camera Not Showing on Phone
A blank camera app does not necessarily mean recording stopped. We compare the recorder’s local view with the phone on Wi‑Fi and cellular, then check the app, account, and internet connection. Recordings and account settings stay intact unless you approve a change.
Camera recording repair
Security Camera Not Recording Help
Live video and saved recordings need separate checks. We review the missing time window, recording schedule, clock, storage status, power, and network connection before proposing changes. Do not format or replace a recorder drive if existing footage may matter.
Recorder Setup & Repair
NVR/DVR Camera Help
A recorder error may come from its drive, a disconnected camera, the network, or its settings. We check what the NVR or DVR can see and save locally before investigating the phone app or recommending replacement equipment. Existing footage and owner access are considered before resets or drive work.
Smart home setup
Smart Home Device Setup
A device may pair with its app and still fail in everyday use. We check compatibility, Wi‑Fi, account ownership, and the functions you want to use, then walk you through the controls. Wiring, mounting, and electrical work are reviewed separately.
Doorbell and smart lock help
Video Doorbell & Smart Lock Setup
We check more than the app connection: doorbell alerts, the indoor chime, lock operation, and family access need their own tests. You handle sign-ins and lock codes. Wiring, transformers, door alignment, and locksmith work may need a separate quote or specialist.
New computer setup
New Computer Setup & Data Transfer
Choose what needs to work on the new computer first: files, email, programs, printing, or cloud folders. We plan the transfer around those tasks and test them with you. Keep the old computer until the needed data and backup have been checked.
Mac setup and migration
Mac Setup & Data Transfer Help
Migration Assistant, iCloud, and a Time Machine backup move or protect different parts of your setup. We review the old computer, choose a transfer method, and check files, email, apps, and printers on the new Mac. You sign into Apple and other accounts yourself.
Business IT
Small Business IT Checkup
When the same printer or network problem keeps returning, start by documenting the equipment and what fails. A checkup reviews those recurring issues, identifies missing support information, and separates repairs from larger projects or optional monthly care.
Business email help
Business Email Setup Help
Setting up Outlook on one laptop is different from moving the company’s email. We establish whether you need device help, new users, delivery troubleshooting, or a migration, then review domain ownership, DNS, shared addresses, calendars, and recovery access before changes.
Backup and network storage help
NAS Backup Setup Help
A shared folder on a NAS is not a backup if it holds the only copy. We review where important files live, who can access them, where copies go, and whether a restore has been tested. Existing drive warnings or lost files may require recovery work before any setup changes.
Wiring quote
Network Wiring Estimate
An Ethernet drop for a desk, access point, or camera needs a route back to the network equipment. We review the endpoints, wall and ceiling access, distance, power needs, and downtime before quoting the run. Do not drill or buy cable based on room distance alone.
Network cleanup
Network Cabinet Cleanup
Before moving a tangled patch cable, find out what it serves. We trace and label the cabinet’s equipment and connections, then quote the cleanup around the systems that must stay online. Cable changes may need an after-hours window.
Fast callback
Not sure which fast fix fits? Ask for a quick callback.
Send your name, phone, ZIP, and the closest service. We can call or text to ask about the problem and discuss an appointment.
Keep it short: problem, ZIP, timing, and best callback number.
Choose the closest issue
Start with the problem, then confirm the ZIP code.
Each issue leads to the appropriate service. Add your ZIP code so Tech Genie can confirm travel and availability.
Wi‑Fi Dead Zone Help
Tell us which rooms lose signal, your ISP and router or mesh model if known, and your preferred appointment window. Do not include Wi‑Fi passwords.
UniFi Network Setup Help
Tell us about the site, any UniFi or Ubiquiti equipment you know about, what is failing, and whether access points, switches, cameras, VLANs, or guest Wi‑Fi are involved. Do not include passwords.
Internet or Router Not Working
Tell us which modem or router lights are on, which devices are affected, your ZIP code, and when the outage started. Do not include Wi‑Fi or account passwords.
Business Internet Down Help
Tell us your business type and ZIP code, what is down, what still works, any ISP or router details you know, and whether customers or staff are blocked.
Printer Offline Fix
Tell us the printer model, which devices are affected, and whether printing, scanning, or both are not working.
POS Receipt Printer Help
Tell us your business type and ZIP code, any POS, printer, or tablet brands you know, what stopped working, and whether customers or staff are blocked. Do not include payment, card, or account details.
Slow Computer Repair
Tell us the computer type, Windows version if known, the symptoms, and what changed recently. Do not include passwords or private file contents.
Remote Access Scam Cleanup
Tell us what happened, which app was installed if known, and whether money or online accounts may be involved. Do not include passwords, verification codes, card numbers, or bank details.
Security Camera Setup Help
Tell us the camera brand, whether it is wired or Wi‑Fi, and whether you need mounting, app setup, recording, or remote viewing help.
Camera Not Showing on Phone
Tell us the camera or recorder brand, the phone app you use, whether live view or playback is failing, and what changed recently. Do not include camera passwords.
Security Camera Not Recording Help
Tell us the camera or recorder brand, whether live view works, whether playback is missing, and what changed recently. Do not include passwords, access codes, or footage details.
NVR/DVR Camera Help
Tell us the recorder brand if known, whether it is an NVR or DVR, how many cameras are affected, and whether the issue involves setup, playback, remote viewing, storage, or offline cameras. Do not include passwords, access codes, or footage details.
Smart Home Device Setup
Tell us the device brands, what is already installed, which app you use, and what you need to work. Do not include account passwords.
Video Doorbell & Smart Lock Setup
Tell us the device brand, whether the problem involves a doorbell, lock, keypad, chime, or app, and what you need to work. Do not include passwords, lock codes, recovery codes, or private camera details.
New Computer Setup & Data Transfer
Tell us the new computer model if known, the old computer type, what must work first, and whether printers, email, or cloud apps are involved. Do not include passwords or private file contents.
Mac Setup & Data Transfer Help
Tell us the Mac model if known, the old computer type, what must work first, and whether Migration Assistant, iCloud, Apple Mail, printers, Time Machine, or external drives are involved. Do not include Apple ID passwords, recovery keys, or private file contents.
Small Business IT Checkup
Tell us your business type, approximate device count, current problems, and whether you are interested in a one-time visit or ongoing support.
Business Email Setup Help
Tell us your domain, email platform if known, number of users, what is not working, and whether Microsoft 365, Google Workspace, Outlook, Gmail, phones, calendars, DNS, or migration is involved. Do not include passwords or email contents.
NAS Backup Setup Help
Tell us your business type, device count, current NAS or backup brand if known, what must be protected, and whether you need shared folders, local backups, cloud backup, or restore testing. Do not include private file contents or passwords.
Network Wiring Estimate
Tell us the site type, rooms or network drops needed, camera or access-point goals, and any existing network equipment. Do not include passwords or other sensitive network details.
Network Cabinet Cleanup
Tell us the site type, approximate equipment count, and whether labels, switches, Wi‑Fi, cameras, or cabling need the most attention.
Not sure which one fits?
Choose the main problem.
If several things need attention, tell us which one is stopping you from working. We will agree on the tasks and price before starting.