Booking for yourself
Choose the task you want help with.
You use your own device, choose the goals, type every password or MFA code, and approve each change. The visit moves at your pace.
Patient family tech help in Los Angeles
Senior tech support in Los Angeles for parents, older adults, and families who need patient help.
Tech Genie helps with the everyday technology problems that frustrate families: computers, phones, tablets, printers, Wi‑Fi, video calls, smart TVs, popups, and confusing setup questions. The visit is built around calm explanations, customer-controlled access, and useful notes after the work.
From $95One-hour starting visitCustomer controls every sign-in
Start with one agreed issue. Extra devices, parts, purchases, or extended work are discussed before the scope or price changes.
Thumbtack Top ProCustomer reviews
Computer help for seniors, parents, and families
Help with the devices people actually use every day.
Senior tech support is usually not one isolated issue. A printer problem may involve Wi‑Fi. A video-call problem may involve the camera, browser, app, or account. The visit looks at the practical setup and explains the next step.
Arranging help for a parent
Share logistics—not private account details.
An adult child can schedule and join the visit. The customer approves the work and decides whether family receives follow-up notes.
Computer help for seniors
Slow PCs, confusing updates, startup problems, new computer setup, browser issues, suspicious popups, and repair-or-replace advice.
Learn moreiPhone, iPad, and Android help
Wi‑Fi, email, contacts, video calls, apps, storage, accessibility settings, account guidance, and clear written instructions.
Learn morePrinter and scanner help
Offline printers, wireless printing, scan setup, stuck queues, router-change problems, and practical replacement guidance.
Learn moreHome Wi‑Fi support
Weak signal, dead zones, router confusion, mesh placement, smart TV drops, cameras, and devices that stopped connecting.
Learn moreSmart TV and streaming help
Roku, Apple TV, Fire TV, Chromecast, apps, remotes, inputs, soundbars, Wi‑Fi reconnects, and simple everyday instructions.
Learn moreOne phone or tablet only?
Need help with one phone or tablet?
Use the focused service for one iPhone, iPad, or Android device. Stay here when the visit includes several devices, a parent’s broader home setup, or patient lessons.
Patient one-on-one technology lessons
One-on-one computer, phone, and tablet lessons for seniors in Los Angeles.
A lesson is built around customer-selected goals and hands-on practice. The customer performs each step on their own device while Tech Genie explains the why, slows down when needed, and keeps the agreed workflow practical.
Windows and Mac basics
Desktop navigation, files and folders, browser tabs, downloads, email, printing, and the everyday settings the customer wants to understand.
Phone and tablet basics
Calls, texts, photos, apps, Wi‑Fi, email, FaceTime or Zoom, notifications, and requested accessibility settings on iPhone, iPad, or Android.
Safer everyday habits
Recognize fake popups, pause suspicious support requests, choose trusted provider paths, and understand what should never be shared.
Focused goals, customer control
Practice the real task, then keep usable notes.
- Choose one to three practical goals before the lesson so the visit stays focused.
- The customer uses their own device and performs each step while Tech Genie coaches instead of taking control away.
- Practice the agreed computer, phone, or tablet workflow and ask questions at the customer’s pace.
- Leave with a personalized cheat sheet and an optional focused follow-up when additional help would be useful.
Lesson boundaries
- This is one-on-one technical instruction, not caregiving, medical support, classroom certification, or an unlimited help desk.
- Passwords, MFA codes, purchases, subscriptions, account recovery, and sensitive decisions stay under customer control.
- No banking, payment, medical-app, identity-recovery, or private-file tasks are performed during a lesson.
- No passcode, Activation Lock, ownership, or device-security bypass and no guaranteed account recovery or device repair.
- Family participation and follow-up notes require customer consent. Any remote session must be explicit, visible, time-bounded, and customer-controlled.
- A lesson can build confidence, but Tech Genie does not guarantee a learning outcome or promise ongoing availability after the agreed visit.
Price, scope, and privacy
Start small, keep control, and approve any expanded work.
The starting visit is for practical technology help—not legal, banking, medical, or fraud-recovery work. The customer remains the decision-maker even when a family member arranged the appointment.
One-hour starting visit · from $95
Focus on the agreed problem first.
- Review the device, symptom, and safe next step.
- Explain approved changes in plain English while the customer stays present.
- Leave useful notes and identify any separate repair, purchase, or follow-up that needs approval.
Customer-control boundaries
Private information stays private.
- The $95 starting point covers a one-hour service call or diagnostic for the agreed issue. Extra devices, extended labor, parts, purchases, or a larger project require approval before the scope or price changes.
- The customer stays present and types passwords and MFA codes directly. Tech Genie does not collect credentials, make purchases, or inspect unrelated private files.
- Fraud recovery, legal advice, banking disputes, medical-device support, identity recovery, and guaranteed account recovery are outside this service.
- Board-level repair, warranty-depot work, manufacturer-only replacement claims, hidden monitoring, and unattended or open-ended remote access are outside scope.
If a scam, payment, bank, or identity issue may be involved, contact the account provider first from a trusted phone or device.
Open related safety guides and service options
Choose the next step
Ready to schedule patient phone, tablet, or family tech help?
Choose an available appointment time, or call or text if you need help choosing between a focused device setup and a longer family visit.
Keep passwords, Wi‑Fi keys, recovery or 2FA codes, payment details, private files, and camera footage out of booking, calls, and texts.
Senior tech support FAQ
Quick answers before you book.
Can an adult child arrange a lesson and receive notes?
Yes, with the customer’s consent. An adult child can arrange the visit and receive approved follow-up notes, while the customer remains in control of the lesson goals, device access, passwords, MFA codes, purchases, account recovery, and the work performed.
Do you offer one-on-one computer lessons for seniors in Los Angeles?
Yes. Tech Genie offers patient, customer-paced technical instruction on a customer-owned Windows or Mac computer, iPhone, iPad, or Android device in the Los Angeles area. Each focused lesson starts with one to three practical goals and depends on schedule, ZIP code, access, and scope.
What can a patient technology lesson cover?
A focused lesson can cover Windows or Mac navigation, files and folders, browser basics, email, printing, calls, texts, photos, apps, Wi-Fi, FaceTime or Zoom, notifications, and requested accessibility settings. The customer performs the steps while Tech Genie coaches and can receive a personalized cheat sheet.
Will you take over the device or ask for passwords?
No. The customer performs the agreed steps and types passwords and MFA codes directly. Tech Genie does not collect credentials or use unattended remote access; any remote session must be explicit, visible, time-bounded, and customer-controlled.
Do you provide in-home tech support for seniors in Los Angeles?
Yes. Tech Genie provides patient in-home technology help in the Los Angeles area for older adults, parents, and families. Availability depends on ZIP code, schedule, access, parking, and scope.
What if a scam, bank login, or suspicious remote access was involved?
If money, banking, identity, or account access may be involved, contact the bank, card provider, or account provider from a trusted phone or device immediately. Tech Genie can help with device cleanup and practical next steps, but cannot reverse fraud or guarantee account recovery.
Senior and family tech support
Request senior or family tech support in Los Angeles.
Share the safe basics: ZIP code, device type, symptom, timing, and whether a family contact should be included. Do not include sensitive account, banking, payment, or private-document details.
Pick the closest service. You can add details before sending the request.
Protect your privacy
Describe the symptom, device, room, and timing—not passwords, codes, or private files.
Clear booking status
Available times book immediately. Requested windows need confirmation by call or text.
LA-area mobile service
Your private service address helps Tech Genie account for travel and offer a realistic arrival window.